.. Regular Full Time Category: Non Clinical Lowell Community Health Center (Lowell CHC) is a diverse, community-based health care organization. Our programs have been recognized as national models and LCHC was named one of the top five health centers in the nation for excellence in cultural competency .. read more
Job Title: Customer Service Representative Job Description Contract role for 1 year. Core Hours: 8am to 5pm EST We are seeking a Warranty Claims Rep to join our remote team (with core EST hours of operation). This is an exciting opportunity where you will enter a position that requires close coordination with Customer Service, Quality, and Technical Support. The best candidate for this role should have the ability to review and comprehend contracts, process and record warranty claims data with integrity, and accept additional workload as delegated. The ideal candidate will demonstrate the ability to work independently, accept delegated workload, and drive completion of tasks within a timely manner per processes as well as uphold the highest standard of professionalism. Essential Skills + Work independently + Review and understand existing warranty contracts and terms + Provide warranty support to all channel partners, consumers, and internal customers + Vet and process warranty claims against warranty contracts in a timely manner with detailed records of all RMAs processed into the SalesForce CRM + Execute rational judgment on when to escalate questions and concerns to sr team members + Collaborate with Customer Service, Engineering, Field Service, Product Management, Quality, or Tech Support as needed + Correspond with Returns receiving team on associated warranty claims Work Environment Remote position with core working hours from 8am to 5pm EST. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.