.. Analysis, EMC pre-compliance testing, PCB prototyping, Technical Design Reviews, electronics bench testing, etc. Perform customer Design Reviews for design approvals. Understand and create action plans to meet programs milestones. Interface with OEMs as required to resolve design issues and/or promote .. read more
We are seeking a dedicated Application Support Specialist to join our customer-focused team. This role will involve providing prompt, accurate, and efficient support to users of our suite of software applications across various shifts, ensuring 24/7 availability. The successful candidate will strive to become an expert in our applications to improve customer support and response times.
Responsibilities:- Providing excellent customer service to our users by resolving application issues efficiently and Becoming an expert on our application suite to effectively troubleshoot issues and assist customers.- Working in a rotational shift system to ensure 24/7 support availability.- Prioritizing and managing several open issues at one time.- Documenting diagnosis, troubleshooting steps, and resolutions accurately in the service record system.- Maintaining a professional, positive, and helpful demeanor while interacting with customers.- Continuously finding ways to reduce response times and improve the overall support process.
Qualifications:- Degree in Computer Science or relevant field.- Prior experience in customer support, application support, or a related role.- Superior knowledge of troubleshooting steps and support methodologies.- Patient and professional attitude with a focus on customer Outstanding problem-solving and decision-making skills.- Excellent verbal and written communication skills.- Desire to learn new technologies and strive for continuous improvement.
If you are a motivated individual with a passion for problem-solving and helping customers, we would like to meet you. Join our team and contribute to an environment that encourages growth and expert-level proficiency.
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