Application Developer (ITSM)

Seeking an Application Developer to support a new ITSM initiative for one of our existing contracts. This division consists of a team of technical leaders that deliver advanced technical solutions to government organizations. Our customers have high standards, are technically adept, and use our products daily to support their mission of protecting national security.<br><br>Location: Washington, DC<br><br><strong>Clearance: Must be eligible for DOD Top Secret (Active DOD Secret or higher preferred)</strong><br><br>Responsibilities:<br><ol><li>Actively develop improvement initiatives and solutions to enhance documentation and improve processes.</li><li>Monitor processes to ensure standard operating procedures are followed and that corresponding service tickets are addressed within identified SLA(s)</li><li>Setup SLAs, escalations, ITSM roles and system customizations</li><li>Analyze daily, weekly and monthly operational metrics, and format data into Excel and Custom PowerBI reports</li><li>Maintain and update Standard Operating Procedures</li><li>Help develop and implement process improvements and assist with other projects which improve or are in support of departments and group's goals</li><li>Embed pages into Web Parts and modifications</li><li>Build browser-based mobile applications</li><li>Create RPAs</li></ol><br>Qualifications:<br><ol><li>4+ years' experience with IT Service Management tools</li><li>Bachelor's degree in IT or related field</li><li>Hands on experience with an ITSM application such as Cherwell, Service Now or Remedy (Cherwell experience preferred)</li><li>Experience with embedding pages with SharePoint</li><li>Scripting experience: SQL, PowerShell, VBScript, JavaScript, etc</li><li>Experience with ASP.NET</li><li>Experience with Drupal</li><li>Experience with 508 compliance</li><li>Able to setup sites, configure authentications such as SAML and Intranet access</li><li>Familiarity with .NET Framework and its components as general and the types of applications such as building console applications(.EXE) or web applications that are hosted on IIS (internet information server)</li><li>Have knowledge of Linux and Windows operating systems</li><li>Resolve Automate experience desired</li></ol><br><br>All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.