.. and Even More Great Benefits When You Join Our Team! Tuition Reimbursement Immediate Access to Paid Time Off Employee Referral Program Bonus Eligibility Matching 401K Annual Merit Increases Years of Service Award Bonuses Pet Insurance Financial and Legal Assistance Program Mental Health and Counseling .. read more
About the job Technical Support Specialist- Fully Remote
Job Duties:
- Provide support to Ting customers by phone and email
- Create and maintain clear, concise and accurate documentation for internal and external use
- Act as liaison to ensure smooth operations and service delivery to all customers and partners
- Identify, report, and document technical issues to help isolate and resolve issues in a timely manner
- Support Engineering team with testing software and hardware
- Troubleshoot issues down to the root cause
- Perform other duties as required
- Associates Degree or valid (up to date) certification in related field
- 2 years' work experience in a technical support or customer support role
- A willingness and ability to participate as a member of a team in a rotating schedule, including nights, weekends and holidays
- Competitive salary + equity
- Freedom - ability to make, own, and carry out decisions
- Health, dental, and vision insurance
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