Administrative Operations Manager - Pharmacy Business Office

REQUIRED EDUCATION/EXPERIENCE:

Bachelor’s degree or equivalent experience and four years of related experience.

PREFERRED EDUCATION/EXPERIENCE:

• Hospital Pharmacy business operations a plus.
  
• Ability to interact professionally with all levels of staff and leadership, as well as representatives from other state agencies, boards, and accrediting organizations.

JOB SUMMARY:

To plan and supervise the business management and staff service functions of a large process. Responsible for overall management of departmental administrative and technical services, and special projects. Includes a variety of complex decisions with minimal direction.

MAJOR DUTIES / CRITICAL TASKS:

• Provide Direct Support to the AVP:
  • Calendar (Independently respond to higher-priority invites. Reschedule and/or delegate lower-priority meetings)
  • Postal and Electronic Mail (Independently respond to or notify AVP of higher-priority emails. Reorganize and/or delegate lower-priority email responses)
  • Approvals (purchasing, finance, HR, etc. as delegated)
• AVP-level Decision Support
• AVP-level Project Management
• Manages departmental services, processes and special projects.
• Develops and monitors administrative support staff.
• Oversees the development and administration of department budget.
• Oversees multiple administrative or operational projects as assigned.
• Responsible for staff development programs including programs to increase employee satisfaction for department.
• Responsible for forming ad hoc support teams in response to institutional/department initiatives.
• Provides information coordination between administrative staff and leadership.
• Oversees compliance and other training for department.
• Provides Accountable Property Officer Services for department.
• Provide guidance for interpretation of UTMB and departmental rules, regulations and policies.
• Provides mediation and conflict resolution for department/process.
• Meets with administrative support team to receive feedback, gather ideas & empower employees.
• Makes complex administrative decisions regarding organizational and departmental issues. 
• Assists with personnel functions within department/process.
• Conducts employee performance reviews & makes recommendations for development and reward for department/process.
• Caretaker of budgetary funds used by the administrative support.
• Identifies appropriate internal controls for department; provides mechanisms to monitor and implement compliance.
• Represents the department leadership in their absence as needed.

Stakeholders Include:

• State-Level Stakeholders
  • UT Systems Pharmacy Steering Council
  • Texas Pharmacy Initiative
• External Stakeholders
  • State Board of Pharmacy
  • DEA
  • CMS
  • Accreditation Agencies
    • Joint Commission
    • ACHC (Specialty Rx)
• C-Suite Level Stakeholders

Knowledge, Skills and Abilities:

• Change Management skills
• Advanced communication skills
• Advanced organizational skills
• Ability to coordinate efforts with many others
• Long range program planning
• Assessment, analytical, and reporting skills
• Conflict resolution skills
• Facilitation, coaching, mentoring, feedback skills
• Excellent decision-making skills
• Knowledge of UTMB HR Systems and Policies
• Knowledge of process functions and organization

SALARY RANGE:

From $66,385 to $106,215, depending on qualifications.