.. no direction and leads multidisciplinary teams throughout project Regularly serves as mentor or knowledge resource to peers across community May have functional supervision responsibilities of other team members May provide input into performance reviews and corrective actions for team members May recommend .. read more
KSB is a leading supplier of pumps, valves and related service. Our reliable, high-efficiency products are used in applications wherever fluids need to be transported or shut off, covering everything from building services,industry and water transport to waste water treatment, power plant processes and mining. Founded in 1871 in Frankenthal, Germany, the company has a presence on all continents with its own sales and marketing organisations and manufacturing facilities. Around the globe, more than 190 service centres and around 3,500 service specialists are on hand to provide local inspection, servicing, maintenance and repair services under the KSB SupremeServ brand. Innovative technology that is the fruit of KSB's research and development activities forms the basis for the company's success.
People. Passion. Performance. It is these three success factors that make KSB the company it is today.
At KSB, we recognise that it is people who actually make the difference - the people we employ and the people we serve. This is why we are committed to equal rights and treatment worldwide and never lose sight of the aspects ecology and sustainability when manufacturing our products.
OVERVIEW
The Customer Service Coordinator reports directly to the Customer Service & Materials Manager and is the main liaison between the Customer/Sales Team and the Operations team. The coordinator will give proactive updates an communication to the customer/sales rep. In addition to gathering information, preparing quotes, planning dates, and following the life of the repair or pump until it ships.
RESPONSIBILITIES:
Quoting/Item Creation:
- Analyze drawing specifications to prepare comprehensive cost estimates
- Conduct research to obtain data on labor cost, materials, and production times
- Coordinate with the sales team during the bidding process
- Input cost data into company database
- Present cost estimates to upper management
- Filing, scanning, electronically filing, and other administrative duties as assigned
- Confer with engineers
- Collect historical cost data to estimate costs for current or future products
- Create and maintain comprehensive schedules using ERP system to maintain customer committed dates
- Communicate with customer when we will not be able to meet scheduled commitments.
- Work closely with project managers, department heads, and other stakeholders to gather information and input for schedule development
- Communicate with Operations when improvements need to be made to manage increased workloads
- Ensure that resources, including personnel, equipment, and materials, are available as needed to meet project milestones
- Identify potential risks and obstacles that may impact project timelines
- Develop contingency plans and work closely with project teams to address and mitigate risks
- Regularly communicate schedule updates and changes to relevant stakeholders
- Facilitate communication between different departments and teams to ensure a cohesive understanding of project timelines and dependencies
- Monitor project progress against established schedules and key performance indicators (KPIs)
- Analyze variances and deviations, providing recommendations for corrective actions.
- Collaborate with project managers, team leads, and other stakeholders to understand project requirements and constraints
- Foster a collaborative environment to ensure alignment on project goals and timelines.
- Maintain accurate and up-to-date project schedules, documentation, and related records.
- Ensure that all scheduling processes and decisions are well-documented for future reference
- Conduct regular reviews and audits of schedules to ensure accuracy and alignment with project objectives
- Implement quality assurance measures to enhance the reliability of scheduling data
- High School diploma or GED Required
- Bachelor's degree in related field (Preferred)
- Preferred, 2+ years of relevant experience in project scheduling and proficiency in project management software.
- Able to communicate effectively and professionally. Excellent customer service skills with co-workers, internal and external customers
- Strong analytical, communication, and problem-solving skills are essential for success in this role
- Excellent written and oral communication skills
- High energy and a self-starter that can work in a fast pace environment. Ability to multi-task, prioritize, and follow-up on assignments
KSB Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. KSB makes hiring decisions based solely on qualifications, merit, and business needs at the time.
We value employees who take the initiative and are committed to our company; Employees who take responsibility and for whom business success is the focus of their actions. In return, we offer fair framework conditions for collective wages and pensions, flexible working time models, individual training opportunities and the best career prospects.