Operations Manager

Diverse Staffing is a rapidly growing company, providing staffing services to a variety of clients across all industries. To continue this growth, it is imperative that we deliver against customer requirements in an efficient, quality manner and provide excellent customer and employee relations. At Diverse Staffing, we aim to maintain and expand client relationships with local and regional, multi-location customers, representing a multitude of industries. Our strength is how we efficiently deliver and provide support to our customers, and we are proud to set the standard for success in our industry. The ideal candidate will have senior management experience in a dynamic setting with a deep understanding of the staffing industry. This role requires outstanding organizational, communication, and leadership skills and an ability to develop innovative solutions that push boundaries. This position will work closely with executives and field leadership to strategize and develop long-term plans that usher in new levels of productivity and success for the company.The following represents the essential job functions but is not intended to be fully inclusive of additional job responsibilities that may be assigned by your supervisor as needed. Primary ResponsibilitiesImplement and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiativesPlan, monitor, and analyze key metrics for day-to-day operations to ensure efficient and timely completion of tasksDevise strategies for ensuring the growth of programs enterprise-wide, and implement process improvements to maximize output and minimize costsAdhere to the company's policies and standards, and ensure that laws and regulations are being followedWork closely with Human Resources to lead the team with integrity and to establish and maintain a trusting, inclusive, and productive environmentMaximize efficiency and productivity through extensive process analysis and interdepartmental collaborationWork with department leaders in the development of financial and budgetary plansShare best practices by bringing insights to business unit counterparts and positively contribute to a culture of process excellenceAny other duties needed to help drive to our Vision, fulfill our Mission, and abide by our organization's Core ValuesOperational Strategy ResponsibilitiesCollaborate with management in the development of performance goals and long-term operational plansMaximize efficiency and productivity through extensive process analysis and interdepartmental collaborationOptimize operational processes to enhance efficiency and service qualityImplement best practices to streamline workflows and improve productivityMonitor and analyze process performance, adjusting as necessaryAnalyze current operational processes and performance, recommending solutions for improvement where necessaryMonitor industry trends and adjust strategies to maintain competitive advantageProcess Management ResponsibilitiesCollaborate with senior managers in the development of performance goals and long-term operational plansOversee the management of company resources, including staffing and physical assetsEnsure efficient allocation and utilization of resources to meet operational needsManage company properties, ensuring they meet operational requirements and standards.Identify potential project risks and develop mitigation strategiesProject Management ResponsibilitiesCollaborate with management in the development of performance goals and long-term operational plansOversee and manage key projects from inception to completion, ensuring timely delivery and within budgetCoordinate cross-functional teams to achieve project goalsIdentify potential project risks and develop mitigation strategiesBuild and support an environment that energizes team members to provide high quality, cost efficient, customer-directed service and exceed performance targetsSystem and Vendor Management ResponsibilitiesCollaborate with senior managers in the development of performance goals and long-term operational plansManage and optimize the use of operational systems and softwareOversee vendor relationships, ensuring service quality and cost-effectivenessNegotiate contracts and agreements with vendors and service providersProvide regular operational performance reports to senior management and stakeholdersResource and Property Management ResponsibilitiesCollaborate with senior managers in the development of performance goals and long-term operational plansOversee the management of company resources, including staffing and physical assetsEnsure efficient allocation and utilization of resources to meet operational needsManage company properties, ensuring they meet operational requirements and standardsEssential SkillsBachelor's degree in business administration, Management, or a related field; MBA preferredProven experience as a Director of Operations, Human Resources, or similar leadership role within the staffing industryStrong understanding of staffing industry operations, trends, and best practicesMust possess innovative leadership, communication, delivery, consultative, partnership, and team building skillsStrong attention to detail; demonstrating attentiveness to all aspects of a task or process, alert and accurateProven communication skills; able to convey one's message in a clear, concise and professional manner, considering one's audience, in all forms of media (i.e., voicemail, phone, email, face-to- face) and handles conflicts and disagreements constructivelyExcellent interpersonal skills; able to interact in a respectful manner with a diverse population of colleagues, clients and job applicants; leveraging active listening skills and paying attention to cues from reading their audienceProficient multi-tasking capabilities; able to prioritize multiple client job requisitions, software and business processes while remaining compliant with policies and delivering against deadlinesProven ability to work with private, confidential information while maintaining strict adherence to sharing such information with parties on a limited need to know basisProven problem-solving skills and analytical abilities; able to identify important aspects of a problem, gather appropriate information, determine potential causes, and specify alternative solutionsExperience in developing budgets and business plansProficiency in operational software and toolsOccasional travel requiredPreferred SkillsPrior experience with utilizing an ATS (Applicant Tracking System) and/or CRM (Customer Relationship Management) softwareStrong working knowledge of data analysis and performance metrics, using business management softwareInnovate and execute an enterprise vision to build Process Excellence competencies across all end-to-end processesAccountable for delivering process excellence to build the organizational skills and knowledge to design and optimize processesMaster's Degree is a plus, or experience with Six Sigma or Continuous ImprovementExperience with EOSBenefits: Competitive base salary up to $80,000.00Comprehensive benefits package including health, dental, vision, and 401(k) plansHoliday pay, PTO, and volunteer time off, life, long- and short-term disabilitySend your resume to OnlineAppInternal@DiverseStaffing.com. Job Order ID: 207605 Diverse Staffing is an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or other protected status. Diverse Staffing is committed to providing jobs for veterans transitioning to civilian life.