Customer Service Representative - Capital Hot Tub

  • Clarksburg
  • Leslies
KEY RESPONSIBILITIES:
  • Inbound/Outbound Calls
  • Scheduling
  • Email communication with internal and external customers
  • Assist walk-in customers
  • Verify and confirm new spa orders
  • Process spa warranty claims
  • Daily audits
  • Process e-store orders
  • Close and invoice service orders
  • Review open orders
  • Process WSC parts
  • General office cleaning
  • Responsible for other assigned duties

ATTRIBUTES, SKILLS AND ABILITIES:
  • Customer Orientation (External and Internal) - Asks questions and listens well to quickly identify and resolve problems. Possess the ability to effectively communicate with internal and external customers. Quick to respond to calls or e-mail inquiries and has excellent follow-up, timing response to needs. Treats all employees in the same responsive manner.
  • Critical Thinking/Accountability - Uses information and data to make recommendations and informed decisions to drive positive change. Able to take responsibility for all work activities and personal actions and decisions.
  • Results Oriented - Driven to exceed performance goals for self and dealership. Ensures all requests and/or issues are resolved. Meets deadlines and is will to take on projects.
  • Safety Oriented - Driven to maintain a safe work environment. Leads by example, following all safety procedures. Is vigilant and quick to action if observing anyone being unsafe or an accident happens.
  • Teamwork - The ability and desire to work within a group to drive success and achieve common goals.

WORKING CONDITIONS:
  • Work is performed in an indoor setting
  • Must be physically able to lift and carry as least 10 lbs. when needed

REQUIREMENTS:
  • High school diploma/GED
  • Proficient in Microsoft Office and Outlook
  • 1-3 years of telephone and customer service experience
  • Must have an attention for detail
  • Ability to work a multi-screen CRM is essential
  • Must demonstrate a willingness to learn new tasks
  • Be willing to work a flexible schedule based on business needs
  • Be dependable and motivated
  • Excellent communication skills
  • Ability to work in a fast-paced environment
  • Ability to build a strong team environment
  • Customer service skills required

Computer and technology savvy